Our Quality Commitment
At Yes That Hoodie, we stand behind every stitch, print, and design in our products. We believe that every hoodie tells a story, and we’re committed to ensuring that story lasts. Our dedication to quality craftsmanship and customer satisfaction is the foundation of our warranty policy.
Standard Warranty Coverage
All Yes That Hoodie products come with a 365-day limited warranty from the date of purchase, covering:
- Manufacturing defects in materials and workmanship
- Seam failures
- Zipper malfunctions
- Significant fading or color transfer under normal use and proper care
- Print or design flaws not caused by improper care
What’s Not Covered
Our warranty does not cover:
- Normal wear and tear from regular use
- Damage resulting from improper care, accidents, or misuse
- Alterations made to the product after purchase
- Water damage, fire damage, or other environmental damage
- Damage caused by washing or drying contrary to care instructions
- Slight variations in color, which are normal and characteristic of our unique production processes
How to Make a Warranty Claim
If you believe your Yes That Hoodie product has a defect covered by our warranty:
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Contact Our Customer Service Team: Email [email protected] or call +1 (562) 203-6088 with your order number, purchase date, and a detailed description of the issue.
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Provide Documentation: Include clear photos of the defect and, if possible, your proof of purchase.
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Evaluation: Our team will evaluate your claim and respond within 3 business days with next steps.
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Resolution: Depending on the nature of the defect, we will offer repair, replacement, or store credit as appropriate.
Return Shipping
If your warranty claim is approved:
- We will provide a prepaid shipping label for returning the defective item.
- Once we receive your return, we’ll process your repair or replacement within 10 business days.
- We’ll ship your repaired or replacement item at our expense.
Lifetime Quality Guarantee
Beyond our standard warranty, we offer a lifetime guarantee against manufacturing defects. While this doesn’t cover normal wear and tear, we’re committed to ensuring our products are built to last. If you ever experience a manufacturing defect outside the standard warranty period, please contact us and we’ll work with you to find a fair solution.
Customer Satisfaction Promise
Your satisfaction is our priority. If you’re not completely satisfied with how we’ve resolved your warranty claim, please let us know. We’re committed to making it right.
Warranty Transfers
Our warranty stays with the product, not the purchaser. This means that if you give a Yes That Hoodie product as a gift, the warranty protection transfers to the recipient.
At Yes That Hoodie, we believe in creating products that celebrate individuality while building connections. Our warranty policy reflects our commitment to quality and customer satisfaction in everything we do.
Last Updated: May 5, 2025
Yes That Hoodie 8 The Green Ste B Dover, DE 19901, USA www.yesthathoodie.com +1 (562) 203-6088
