Exchanges Policy

At Yes That Hoodie, we understand that sometimes you need to exchange an item for a different size or color. Our exchange policy is designed to make this process as seamless as possible.

Eligibility for Exchanges

• Time Frame: Exchanges must be requested within 30 days of receiving your order.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Non-Exchangeable Items: Customized or personalized items cannot be exchanged.

How to Exchange an Item

1. Contact Us: Email our support team at [email protected] with your order number, the item you wish to exchange, and the desired size or color.
2. Receive Instructions: We will provide you with a return authorization number and detailed instructions for the exchange.
3. Ship the Item: Pack the item securely in its original packaging, include the return authorization number, and send it to the provided address.

Processing Your Exchange

• Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the exchange criteria.
• Shipment of New Item: If approved, we will ship the new item to you using the same shipping method selected for your original order.
• Shipping Costs: Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error (e.g., wrong size or color sent).

Unavailable Sizes or Colors

If the size or color you wish to exchange for is unavailable, we will notify you and offer alternative options, such as a refund or a different product.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please refer to our Refund and Returns Policy to request a replacement or refund.

Important Notes

• Multiple Exchanges: You can exchange multiple items in a single request.
• Original Shipping Fees: Original shipping fees are non-refundable and cannot be applied to exchanges.

Need Help?

If you have any questions or need assistance with an exchange, please contact our support team at [email protected]. We’re here to ensure you find the perfect hoodie!